"ReframeHR’s work with FIREFLY on our organizational redesign and lean processes for our finance department have truly helped us to realize our goals of becoming an organization focused on service excellence, partnerships and accountability.  One of Michelle’s many skills is her ability to build relationships with the staff.  She quickly understood our organization’s mission, strengths, and challenges and provided us with the knowledge and tools necessary to construct a strong foundation on which our organizational redesign was built.  As a result of her work with FIREFLY, we now have a clear path forward to service excellence for our clients and their families."